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We created a chatbot in order to simplify getting insurance offers for users in the US market. The platform's user can send requests in chat mode, then the chatbot asks the user for necessary information and returns the cost of the insurance policy for the house or car. This could be done via many channels of communication Facebook Messenger, SMS, Alexa, Voice, Telegram, etc.
The development was based on Node JS, PostgreSQL, MongoDB and Redis are used as data stores. Cloud-resilient architecture is supported, and PCI Compliance is passed. Amazon Web Services was chosen as a scalable cloud web services platform for application deployment.