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It was necessary to develop a customer relationship management system for support services, which provide a quick and convenient communication with clients. This system should have a fast interface and allow to view request updates in real time.
CRM System Requirements:
- Operators should be given the opportunity to handle the requests sent by the client.
- The system should automatically handle email-answers from support service workers.
- Ability to view statistics, both operators work and theme requests.
For the fastest work of this project, it was decided to connect the NodeJS opportunities and Socket.IO library. As for client's side, the interface was created based on the AngularJS Javascript framework. We have also used Yii Framework and Express 3.0 Framework.