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Support CRM

Goal

It was necessary to develop a customer relationship management system for support services, which provide a quick and convenient communication with clients. This system should have a fast interface and allow to view request updates in real time.

CRM System Requirements:

- Operators should be given the opportunity to handle the requests sent by the client.

- The system should automatically handle email-answers from support service workers.

- Ability to view statistics, both operators work and theme requests.

Solution

For the fastest work of this project, it was decided to connect the NodeJS opportunities and Socket.IO library. As for client's side, the interface was created based on the AngularJS Javascript framework. We have also used Yii Framework and Express 3.0 Framework.

Technologies

Ajax, AngularJS, CSS, Express, HTML, JavaScript, jQuery, jQuery UI, JS custom scripts, JSON, MySQL, Node.js, PHP, REST API, SMS gateway, Socket.IO, Sphinx Search Server, Yii

Team

- The developer was responsible for the development (middle)

- The developer was responsible for the development of architecture (senior)

- Frontend developer was responsible for the development of server-side (senior)

Duration

The development of this project took us two months. The end product fully meets the customer requirements.