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ServiceChat - AI-Driven Customer Service Chatbot

ServiceChat - AI-Driven Customer Service Chatbot

Goal

Develop a chatbot that provides efficient customer service by answering queries, resolving issues, and providing information.


Solution

ServiceChat leverages natural language processing to understand customer inquiries and provide accurate, helpful responses. It integrates with customer databases and knowledge bases to access up-to-date information and ensure a seamless customer experience.


Technologies

AWS Lambda, LlamaIndex, Next.js, OpenAI LLM, PostgreSQL


Team

- 1 NLP/AI specialist 
- 1 team lead 
- 1 full-stack developer 
- 1 QA team

Duration

The development of this custom AI solution took approximately 8 weeks.